1. Shipping Methods and Delivery Timeframes

1.1 Shipping Methods:

We offer multiple shipping methods, including standard delivery, express delivery, and international shipping (where applicable). The available shipping options will be displayed during checkout.

1.2 Delivery Timeframes:

Estimated delivery timeframes are as follows:

• Standard Shipping: 4–7 business days

• Express Shipping: 2–4 business days

• International Shipping: 7–15 business days (may vary by country)

These timelines are estimates and are not guaranteed. Actual delivery times may vary due to courier delays, weather issues, customs processing (for international orders), or other unforeseen circumstances.

2. Order Processing and Fulfillment

2.1 Order Processing Time:

Once your order is placed and payment is confirmed, we begin processing it.
Processing time is typically 1–3 business days.
During festive seasons, sales, or high-volume periods, processing may take slightly longer.

2.2 Order Fulfillment:

After processing, your order is packed and handed over to the shipping carrier.
You will receive a shipping confirmation email along with a tracking number once your order has been shipped.

3. Shipping Costs

3.1 Shipping Charges:

Shipping costs are calculated based on:

• Chosen shipping method

• Delivery location

• Weight and dimensions of the package

All applicable charges will be shown during checkout before payment.

3.2 Customs Duties & Taxes (International Orders):

International shipments may be subject to customs duties, taxes, or import fees.
These charges are not included in your payment and must be paid by the recipient.
Please contact your local customs office for more information.

4. Shipment Tracking

Once your order is shipped, you will receive an email containing the tracking details.
You can follow your shipment using the tracking link provided by the shipping carrier.

5. Shipping Restrictions

5.1 Geographic Limitations:

We currently ship to select countries and regions. If your address is not eligible for shipping, this will be indicated at checkout.

5.2 Prohibited Items:

Some items may not be shipped due to carrier restrictions or legal regulations.
We reserve the right to cancel any order containing prohibited items.

6. Lost or Damaged Shipments

6.1 Lost Shipments:

If your parcel appears to be lost in transit, please reach out to our customer support team. We will contact the courier and initiate an investigation.

6.2 Damaged Shipments:

If your order arrives damaged, notify us immediately.
We may request photos of the damaged product and packaging to file a claim with the courier.
Please keep all original packaging until the issue is resolved.

7. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at suyambusoap@gmail.com. We will be happy to assist you and provide further information.